Confidential Certified Translation
We took the bugs out of the traditional translation agency business model and built a system that puts your data privacy and security first. We minimise the number of translators that can view your files, connect you to communicate with the translators directly and only work with NAATI certified translators with proven experience in maintaining confidentiality.
We use world first class security measures to protect your personal information and translations. Your documents are always encrypted in transit and stored at an Australian data centre. The security procedures we have in place prevent unauthorised access to your data.
The Certified Translations Safeguard
The easy way to confidentially translate your documents, here is why
Limited Access
We have very effective privacy policy which allows only NAATI translators involved in the translation of your document to gain access. We don't send your document to pools of tens of translators asking for quotes and keep records of translators who have accessed your document.
Direct Messaging
You can chat with the translator working on your document translation directly. Direct messaging doesn't only help reducing the communication time with your translator, but also improves confidentiality. All messages you send or receive on the website are transfered via encrypted connections.
Ethical Translators
We only engage expert translators who have passed tests that examine their understanding and ability to apply the ethics of the profession based on the AUSIT Code of ethics. All our translators hold valid legal certification by NAATI and respect the confidentiality of your documents.
Government-Grade Cyber Security
Securely stored documents in Australia
Your document uploads are instantly encrypted and saved at an Amazon web services data centre, here on Australian soil, side by side next to government secure data.
Encrypted data
All information you provide on the website including documents and credit card details are backed by an up to 256-bit encryption strength SSL certificate. This secures the connection between your device and the website.
Secure payments
Our card-processing system adhere to the PCI Data Security Standard (PCI-DSS) which means that your credit card details are never viewed or stored by us.
Authorised access
Your data security measures apply to us as well. Only a very small number of authorised personnel can gain access to your data and only if such access can help serving you better.
Taking Your Security the Extra Mile
The most secure certified translation system, here is why
Document Transfer
We never transfer your documents via email or live support. Your documents are transfered via encrypted connections through the website.
Document Storage
We don't keep copies of your documents on our local disks or servers. Your documents are always stored securely on the cloud.
Identity Verification
We will always verify your identity before discussing your personal or translations details when contacted online or over the phone.
Access Control
Connections to the website are secure and traceable so that you have complete visibility over the devices that have connected to your account along with their connection time and location.
You can easily view your access log from your account settings. The access log is particularly helpful if you forget to sign out on a shared device or have lost your device with an active session to your account.
Access control allows you to disconnect sessions remotely with a couple of clicks, which helps protect your account against unwanted access.
